Also, try different headphones, as this could be the problem.

If the Surface sound is not working when using headphones, make sure to verify that you can still hear sound after unplugging the headphones.

You can check for updates going to Settings > Update & security > Windows Update and tapping the Check for updates button.

Make sure your Surface 3 has the latest Windows and drivers update.

You can check your Bluetooth settings by going to Settings > Devices > Bluetooth and remove any audio related accessory that is obstructing the use of the Surface 3 built-in speakers.

Make sure you don’t have any audio related Bluetooth accessory connected on the device.

In this guide, I’ll walk you through a number of troubleshooting steps to get the sound working again in your Surface 3.īefore we get into more advanced troubleshooting steps to fix the sound on your Surface 3, you want to make sure you cover the basics: At one point in time after upgrading to Windows 10, you will probably notice that the sound will stop working, something that can be unpleasant when you’re just about to watch something on Netflix or listen to some tunes on Spotify before going to bed. However, it doesn’t mean that Surface 3 does not have any issues running the latest Microsoft’s operating system.

The tablet originally debuted with Windows 8.1, but it’s perfectly compatible with Windows 10. Microsoft’s Surface 3 is a great tablet that won’t probably replace your laptop because of its hardware limitations, but it’s an amazing device for content consumption and light computing tasks, such as email, word and spreadsheet processing, music, YouTube videos, and watching movies on Netflix.

Microsoft hd audio driver failure